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Blackburn company fined £250,000

Call centre fined

Blackburn company fined £250,000

Check Point Claims have been fined £250,000 by ICO, after making 17.5million nuisance calls to people using a recorded message.

The claims management company had 248 complaints made against them, after a recorded message tried encouraging people to claim compensation for job related hearing loss.information commissioners offices

The Information Commissioner’s Office (ICO) who launched the investigation said: “Nuisance calls are bad enough, but picking up the phone to a recorded message can be the most frustrating and intrusive thing of all.

“That’s why the law is so strict- it’s to protect customers and in practice it’s very difficult to make a legal automate marketing call.

“If you get one, report it. If you’re making one, beware. We will take action.”

Companies that use automated messages must get special permission to make that type of call. Check point Claims Ltd failed to do so, between March and September 2015, they made a total of 17,565,690 automated calls.

Check Point Claims has now gone into liquidation; this will create a challenge for ICO when recovering the fine.

The Head of Enforcement at the ICO, Stephen Eckersley said: “We will do everything within our power to recover fines on behalf of taxpayers and those millions of people who have been hounded by unwanted calls.

“Even companies that have stopped trading or try to get themselves struck off cannot escape because we will use all means available to chase the debt.”

If you need to report any nuisance texts, calls or emails, CLICK HERE.

Kings Court

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